After Sales Service Request
After Sales Service
Our after sales service technicians are the best in the industry. At Excellent Blinds and Shutters, we stand behind our products and will make every reasonable attempt to repair or replace an item that meets our Limited Lifetime Warranty. Please review your warranty information here. Improper care and cleaning, damages caused by misuse, natural disasters, self-repair, tampering and unusual wear and tear may void your warranty. Excellent Blinds and Shutters reserves the right to accept or deny a warranty claim based on the information submitted.
When submitting photos and video, try to capture the problem from several angles and locations in the room. This will make it easier for our customer service to understand the issue your having, as well as the precise location of the product. Remember to be as detailed as possible when describing the issue. Please feel free to write as much as you feel is needed.
We love what we do and it shows. From beginning to end, our 7-step work stage process ensures that every product produced by Excellent Blinds and Shutters meets our strict quality control standards. As a result, we’re able to minimize and eliminate many of the problems experienced by our competitors. But we don’t stop there, we also provide personalized service to each and every customer, making sure you have an excellent experience from the very start.
This is just one of the many ways we strive to be excellent in everything we do. Our customers know this and it’s what makes us one of the best companies in the industry.