Frequently Asked Questions

How do I schedule my in-home consultation?

There are 3 ways to schedule your in-home consultation. Use this form here. One of our customer service agents will reach out and schedule a time that’s convenient for you. You can also call our office at (626) 733-8588 or visit our showroom during normal business hours.

Is my in-home consultation free?
Yes it is! Clients who are located within a 60 mile radius of our warehouse can receive a FREE in-home consultation at no cost.
Can I get a quote without an in-home consultation?

Yes you can! If you already know the dimensions of your window openings, you can text us or call (626) 733-8588 and one of our customer service associates will prepare a quote for you. If you like your quote, we recommend scheduling a free in-home consultation. One of our design consultants will be able to take precise measurements and will share samples of our products.

I like my quote. How do I place an order?
Contact your design consultant. They’ll be able to receive your deposit and will notify production to begin manufacturing.
How can I check the status of my order?
You can check the status of your order by contacting your design consultant directly. You can also Call, Text, or Message customer service here
I paid my deposit, why hasn't my installation been scheduled yet?
Production will begin manufacturing once your deposit is collected. One of our production associates will contact you to schedule your installation after a expected completion date is determined.
I just received a text saying my installation date is delayed. Why?
Installation dates are based upon the estimated time we expect your order to be completed. Occasionally, there may be unexpected delays. When we foresee a delay in your order, we will try to keep ahead of it by rescheduling your installation.
I need to reschedule my consultation

No problem. Just give us a text or call (626) 733-8588 as soon as possible.

How long will it take to manufacture my window treatments?

In most cases, shutters take between 3 to 6 weeks, and blinds and shades take 3 to 4 weeks to manufacture. If you need a rush on your order, please let your design consultant know.

Do you offer anything to cover my window's while my order is being made?
We will give you Free temporary shades to cover every window in your order. Our temporary shades are easy to install and offer complete privacy.
Where do you manufacture your products?
We manufacture some of the products in Ontario and some products are manufactured elsewhere, either out of the state or out of the country.
How long will it take to manufacture my product?
Shutters typically take anywhere between 3 to 6 weeks to manufacture. Shades and Blinds will take between 3 to 5 weeks. If you need a rush order, please let your design consultant know.
What kind of wood do you use for shutters and blinds?
We use Basswood for all of our wood shutters and wood blinds. Basswood is native to North America and it has a rich grain that’s free of knots, making it a beautiful choice for window treatments.
What are Poly shutters made of?
Our poly shutters are made of Polyethylene which is extruded with an aluminum-magnesium core. This results in a shutter that is 20 times stronger than regular wood. It’s also fireproof and resistant to moisture and extreme temperature variations. It will not fade, chip, or warp.
Why is it taking longer than expected to make my order?
We source raw materials for our blinds, shades, and shutters from all over the world. Occasionally there may be a delay due to port congestion, holidays, and other geopolitical issues. We try our best to identify any delay so that we can get ahead of it. This may require rescheduling an installation date based on availability of the material.
What if I want to change something?
You should contact your design consultant immediately. They’ll be able to change the quote if necessary and coordinate with production for any changes to your order. Keep in mind that any change requests may be declined if there is not enough advance notice.
Why do I have to pay a deposit?
A deposit of at least 50% of the total invoice is required to begin manufacturing. This covers the cost of materials and ensures that both parties are invested in the project.
Is my deposit refundable?
Deposits are non-refundable.
This is taking longer than expected. Can I cancel my order?
Yes, you can, however your deposit will not be refunded. We always advise our clients of any expected or potential delays so that installation can be rescheduled as soon as possible.
When do I need to pay the balance on my invoice?
We require you to pay the balance of your invoice at the time of installation. If you prefer to pay sooner, that’s acceptable as well.
What forms of payment do you accept?
We accept Cash, Checks, Credit Cards, Wire, and Zelle. If you’re unsure about any form of payment, please contact us.
Can I pay my invoice in full?
Yes you can. Please let us know.
Do you offer a refund if I don't like my window treatments?
We stand by everything we make and are stubborn about high quality in pursuit of perfection. Your window treatments are custom made-to-order, and non-refundable. However, we always go above and beyond and try our best to make sure your satisfied with your order. If something isn’t right, we’ll work with you to make it right.
When will you install my window treatments?
Installations are scheduled when your order is near completion. The installation time varies depending on order volume and capacity but is usually within a week of product completion.
How long will installation take?
Our professional installation team is the best in the business. They are swift, precise, and efficient. When we schedule an installation date, we will give you an estimated time span for the installation.
Do I need to move my furniture?
Yes if needed. Our installers will need a minimum 2 feet of clearance around the window where installation is taking place.
Do I need to be present for the installation?
We advise all of our clients to be present for their installation. However, it is not mandatory. At the time of installation, we require that arrangements be made to allow access to the premises and to pay any balance remaining on the invoice
Will your installers take Covid-19 precautions?
Masks are no longer a requirement, we only wear mask when the customer requests that.
Who do I pay on the day of installation?
Our Installers are trained to handle and receive payments at the time of installation. If there is any previous arrangement made with our office prior to installation, then the installers will be notified
Will you remove my existing window treatments prior to installation?
We charge a removal fee for this service. Your design consultant will be able to add this amount to your quote or may even waive the fee.
Do you offer repairs?
We offer repair services for any window treatment purchased from and installed by Excellent Blinds and Shutters.
Is my repair covered under warranty?
Most repairs are covered by our Limited Lifetime Warranty.
How do I schedule my in-home consultation?

There are 3 ways to schedule your in-home consultation. Use this form here. One of our customer service agents will reach out and schedule a time that’s convenient for you. You can also call our office at (626) 733-8588 or visit our showroom during normal business hours.

Is my in-home consultation free?
Yes it is! Clients who are located within a 60 mile radius of our warehouse can receive a FREE in-home consultation at no cost.
Can I get a quote without an in-home consultation?

Yes you can! If you already know the dimensions of your window openings, you can text us or call (626) 733-8588 and one of our customer service associates will prepare a quote for you. If you like your quote, we recommend scheduling a free in-home consultation. One of our design consultants will be able to take precise measurements and will share samples of our products.

I like my quote. How do I place an order?
Contact your design consultant. They’ll be able to receive your deposit and will notify production to begin manufacturing.
How can I check the status of my order?
You can check the status of your order by contacting your design consultant directly. You can also Call, Text, or Message customer service here
I paid my deposit, why hasn't my installation been scheduled yet?
Production will begin manufacturing once your deposit is collected. One of our production associates will contact you to schedule your installation after a expected completion date is determined.
I just received a text saying my installation date is delayed. Why?
Installation dates are based upon the estimated time we expect your order to be completed. Occasionally, there may be unexpected delays. When we foresee a delay in your order, we will try to keep ahead of it by rescheduling your installation.
I need to reschedule my consultation

No problem. Just give us a text or call (626) 733-8588 as soon as possible.

How long will it take to manufacture my window treatments?

In most cases, shutters take between 3 to 6 weeks, and blinds and shades take 3 to 4 weeks to manufacture. If you need a rush on your order, please let your design consultant know.

Do you offer anything to cover my window's while my order is being made?
We will give you Free temporary shades to cover every window in your order. Our temporary shades are easy to install and offer complete privacy.
Where do you manufacture your products?
We manufacture some of the products in Ontario and some products are manufactured elsewhere, either out of the state or out of the country.
How long will it take to manufacture my product?
Shutters typically take anywhere between 3 to 6 weeks to manufacture. Shades and Blinds will take between 3 to 5 weeks. If you need a rush order, please let your design consultant know.
What kind of wood do you use for shutters and blinds?
We use Basswood for all of our wood shutters and wood blinds. Basswood is native to North America and it has a rich grain that’s free of knots, making it a beautiful choice for window treatments.
What are Poly shutters made of?
Our poly shutters are made of Polyethylene which is extruded with an aluminum-magnesium core. This results in a shutter that is 20 times stronger than regular wood. It’s also fireproof and resistant to moisture and extreme temperature variations. It will not fade, chip, or warp.
Why is it taking longer than expected to make my order?
We source raw materials for our blinds, shades, and shutters from all over the world. Occasionally there may be a delay due to port congestion, holidays, and other geopolitical issues. We try our best to identify any delay so that we can get ahead of it. This may require rescheduling an installation date based on availability of the material.
What if I want to change something?
You should contact your design consultant immediately. They’ll be able to change the quote if necessary and coordinate with production for any changes to your order. Keep in mind that any change requests may be declined if there is not enough advance notice.
Why do I have to pay a deposit?
A deposit of at least 50% of the total invoice is required to begin manufacturing. This covers the cost of materials and ensures that both parties are invested in the project.
Is my deposit refundable?
Deposits are non-refundable.
This is taking longer than expected. Can I cancel my order?
Yes, you can, however your deposit will not be refunded. We always advise our clients of any expected or potential delays so that installation can be rescheduled as soon as possible.
When do I need to pay the balance on my invoice?
We require you to pay the balance of your invoice at the time of installation. If you prefer to pay sooner, that’s acceptable as well.
What forms of payment do you accept?
We accept Cash, Checks, Credit Cards, Wire, and Zelle. If you’re unsure about any form of payment, please contact us.
Can I pay my invoice in full?
Yes you can. Please let us know.
Do you offer a refund if I don't like my window treatments?
We stand by everything we make and are stubborn about high quality in pursuit of perfection. Your window treatments are custom made-to-order, and non-refundable. However, we always go above and beyond and try our best to make sure your satisfied with your order. If something isn’t right, we’ll work with you to make it right.
When will you install my window treatments?
Installations are scheduled when your order is near completion. The installation time varies depending on order volume and capacity but is usually within a week of product completion.
How long will installation take?
Our professional installation team is the best in the business. They are swift, precise, and efficient. When we schedule an installation date, we will give you an estimated time span for the installation.
Do I need to move my furniture?
Yes if needed. Our installers will need a minimum 2 feet of clearance around the window where installation is taking place.
Do I need to be present for the installation?
We advise all of our clients to be present for their installation. However, it is not mandatory. At the time of installation, we require that arrangements be made to allow access to the premises and to pay any balance remaining on the invoice
Will your installers take Covid-19 precautions?
Masks are no longer a requirement, we only wear mask when the customer requests that.
Who do I pay on the day of installation?
Our Installers are trained to handle and receive payments at the time of installation. If there is any previous arrangement made with our office prior to installation, then the installers will be notified
Will you remove my existing window treatments prior to installation?
We charge a removal fee for this service. Your design consultant will be able to add this amount to your quote or may even waive the fee.
Do you offer repairs?
We offer repair services for any window treatment purchased from and installed by Excellent Blinds and Shutters.
Is my repair covered under warranty?
Most repairs are covered by our Limited Lifetime Warranty.