Frequently Asked Questions

Frequently Asked Questions

FAQ's

Frequently Asked Questions

Consultations and Orders

There are 3 ways to schedule your in-home consultation. Use this form here. One of our customer service agents will reach out and schedule a time that's convenient for you. You can also call our office at 626-733-8588 or visit our showroom during normal business hours. 

Yes it is! Clients who are located within a 60 mile radius of our warehouse can receive a FREE in-home consultation at no cost.

Yes you can! If you already know the dimensions of your window openings, you can text us or call 626-733-8588 and one of our customer service associates will prepare a quote for you. If you like your quote, we recommend scheduling a free in-home consultation. One of our design consultants will be able to take precise measurements and will share samples of our products. 

Contact your design consultant. They'll be able to receive your deposit and will notify production to begin manufacturing. 

You can check the status of your order by contacting your design consultant directly. You can also Call, Text, or Message customer service here

Production will begin manufacturing once your deposit is collected. One of our production associates will contact you to schedule your installation after a expected completion date is determined. 

Installation dates are based upon the estimated time we expect your order to be completed. Occasionally, there may be unexpected delays. When we foresee a delay in your order, we will try to keep ahead of it by rescheduling your installation. 

No problem. Just give us a text or call 626-722-8588 as soon as possible. 

In most cases, shutters take between 3 to 6 weeks, and blinds and shades take 3 to 5 weeks to manufacture. If you need a rush on your order, please let your design consultant know. 

We will give you Free temporary shades to cover every window in your order. Our temporary shades are easy to install and offer complete privacy. 

Manufacturing Questions

Our manufacturing takes place at our warehouse located in Ontario, California.

Shutters typically take anywhere between 3 to 6 weeks to manufacture. Shades and Blinds will take between 3 to 5 weeks. If you need a rush order, please let your design consultant know. 

We use Basswood for all of our wood shutters and wood blinds. Basswood is native to North America and it has a rich grain that's free of knots, making it a beautiful choice for window treatments. 

Our poly shutters are made of Polyethylene which is extruded with an aluminum-magnesium core. This results in a shutter that is 20 times stronger than regular wood. It's also fireproof and resistant to moisture and extreme temperature variations. It will not fade, chip, or warp. 

We source raw materials for our blinds, shades, and shutters from all over the world. Occasionally there may be a delay due to port congestion, holidays, and other geopolitical issues. We try our best to identify any delay so that we can get ahead of it. This may require rescheduling an installation date based on availability of the material. 

You should contact your design consultant immediately. They'll be able to change the quote if necessary and coordinate with production for any changes to your order. Keep in mind that any change requests may be declined if there is not enough advance notice. 

Deposits, Payments, and Refunds

A deposit of at least 50% of the total invoice is required to begin manufacturing. This covers the cost of materials and ensures that both parties are invested in the project.

Deposits are non-refundable.

Yes, you can, however your deposit will not be refunded. We always advise our clients of any expected or potential delays so that installation can be rescheduled as soon as possible.

We require you to pay the balance of your invoice at the time of installation. If you prefer to pay sooner, that's acceptable as well.

We accept Cash, Checks, Credit Cards, Wire, and Zelle. If you’re unsure about any form of payment, please contact us.

Yes you can. Please let us know.

We stand by everything we make and are stubborn about high quality in pursuit of perfection. Your window treatments are custom made-to-order, and non-refundable. However, we always go above and beyond and try our best to make sure your satisfied with your order. If something isn't right, we'll work with you to make it right. 

Installation Warranty, and Repairs

Installations are scheduled when your order is near completion. The installation time varies depending on order volume and capacity but is usually within a week of product completion.

Our professional installation team is the best in the business. They are swift, precise, and efficient. When we schedule an installation date, we will give you an estimated time span for the installation.

Yes if needed. Our installers will need a minimum 2 feet of clearance around the window where installation is taking place.

We advise all of our clients to be present for their installation. However, it is not mandatory. At the time of installation, we require that arrangements be made to allow access to the premises and to pay any balance remaining on the invoice.

Yes they will. All of our installers have access to sanitizing stations within our warehouse and they also continually sanitize their hands throughout the day. They are also required to wear masks as well.

Our Installers are trained to handle and receive payments at the time of installation. If there is any previous arrangement made with our office prior to installation, then the installers will be notified.

We charge a removal fee for this service. Your design consultant will be able to add this amount to your quote or may even waive the fee.

We offer repair services for any window treatment purchased from and installed by Excellent Blinds and Shutters. 

Most repairs are covered by our Limited Lifetime Warranty

frequently asked questions
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