Limited Lifetime Warranty

All our products are covered by a Limited Lifetime Warranty. This warranty covers defects in materials and workmanship that causes premature product failure under normal operating conditions.

Furthermore, this warranty is only extended to the original owner; it is non-transferable and only applies to residential addresses and products professionally installed by Excellent Blinds and Shutters.

What is Covered:

Manufacturing defects that lead to product failure and damage.
Defects in material unrelated to organic variations in natural wood and synthetic products.
Operating mechanisms and components (motorized components are covered for a maximum of 5 years from installation).
Repairs and replacements will be made with similar products and components if an original is not available.
Only products installed by an Excellent Blinds & Shutters installation specialist.

What is Not Covered:

Normal variations in color and texture of production materials.
Natural aging of products and components due to normal use.
Damage from resulting from normal wear and tear, accidents, misuse, and alterations: This includes damage from pets, insects, salt exposure, cleaning, sunlight, and other environmental factors.
Any damage resulting from removal and re-installation not performed by Excellent Blinds and Shutters.
Cost of service associated with removal, re-measure, and re-installation of products, including transportation charge.

Customer Satisfaction is our Priority

Excellent Blinds and Shutters Free In-Home Service Warranty

All products professionally installed by Excellent Blinds and Shutters come with a Complimentary Residential Service Warranty.

Valid for One Year for residential addresses from the time of installation and up to 60 miles from our factory in Ontario, California.

We cover all warranty service charges during this period. Warranty service rendered after One Year from the time of installation may be subject to a trip surcharge.

FOR WARRANTY SERVICE

Please complete the After Sales Service Request Form below as soon as you notice any issues or concerns. You may also click the button to visit the page.

After Sales Service Request

Fill out this form with as much detail as possible. When completed and submitted, one of our after sales service team members will evaluate the details and reach out to you within 24 to 48 hours.

Disclaimer:

Our after-sales service technicians are the best in the industry. At Excellent Blinds and Shutters, we stand behind our products and will make every reasonable attempt to repair or replace an item that meets our Limited Lifetime Warranty. Please review your warranty information here. Improper care and cleaning, damages caused by misuse, natural disasters, self-repair, tampering and unusual wear and tear may void your warranty. Excellent Blinds and Shutters reserves the right to accept or deny a warranty claim based on the information submitted.

When submitting photos and video, try to capture the problem from several angles and locations in the room. This will make it easier for our customer service to understand the issue your having, as well as the precise location of the product. Remember to be as detailed as possible when describing the issue. Please feel free to write as much as you feel is needed.