All our products are covered by a Limited Lifetime Warranty. This warranty covers defects in materials and workmanship that causes premature product failure under normal operating conditions.
Furthermore, this warranty is only extended to the original owner; it is non-transferable and only applies to residential addresses and products professionally installed by Excellent Blinds and Shutters.
All products professionally installed by Excellent Blinds and Shutters come with a Complimentary Residential Service Warranty.
Valid for One Year for residential addresses from the time of installation and up to 60 miles from our factory in Ontario, California.
We cover all warranty service charges during this period. Warranty service rendered after One Year from the time of installation may be subject to a trip surcharge.
Please complete the After Sales Service Request Form below as soon as you notice any issues or concerns. You may also click the button to visit the page.
Fill out this form with as much detail as possible. When completed and submitted, one of our after sales service team members will evaluate the details and reach out to you within 24 to 48 hours.
Disclaimer:
Our after-sales service technicians are the best in the industry. At Excellent Blinds and Shutters, we stand behind our products and will make every reasonable attempt to repair or replace an item that meets our Limited Lifetime Warranty. Please review your warranty information here. Improper care and cleaning, damages caused by misuse, natural disasters, self-repair, tampering and unusual wear and tear may void your warranty. Excellent Blinds and Shutters reserves the right to accept or deny a warranty claim based on the information submitted.
When submitting photos and video, try to capture the problem from several angles and locations in the room. This will make it easier for our customer service to understand the issue your having, as well as the precise location of the product. Remember to be as detailed as possible when describing the issue. Please feel free to write as much as you feel is needed.
